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Shipping & Returns

All stock items will clearly show whether they are in stock or not. We make every effort to ensure that the website is up to date in terms of showing the correct stock levels but there may be rare occasions when it is not accurate. 

 

RETURNS AND REFUNDS

We offer all our Customers a 7-day money-back guarantee on all our products. If you are not satisfied with your item, you can return it for a refund.
Please note: All non-faulty products you wish to return must be in complete working order, in perfect boxed condition. In other words the product must be in a resaleable condition i.e. As New.

If you wish to return a product, please e-mail us at sales@arcanoriumcollege.com or phone us on +44 (0) 117 910 3927 with the following details and wait for a reply before shipping your goods back to us. Some restrictions may apply in certain circumstances, but we will notify you.

1. Returns WILL NOT be accepted unless complete information is provided including:

Payment Method
Full Name
Full Address
Valid Email Address
Phone Number (including the area code)
Quantity and Name of returning Product(s)
Reasons for returning the Product(s)

Please make sure to go over your information carefully before submitting your return to us.

 

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